At Eva Wholesale LLC, we aim to handle refund requests in a fair and transparent manner. This Refund Policy outlines how we process and issue refunds for rental and car rental bookings made through our platform.

General Policy

• Refund eligibility and approval depend entirely on the service provider’s (rental or car rental company’s) terms and conditions.
• Eva Wholesale LLC acts as a facilitator and does not guarantee refund approvals.

Refund Process

• We will submit refund requests to the relevant service provider on your behalf.
• Approval, refund amount, and processing time are subject to the provider’s policies.
• Refunds may take 60 to 90 days from the date of request, depending on provider response time and banking procedures.
• Eva Wholesale LLC is not responsible for delays caused by the provider.

Fees

• Eva Wholesale LLC may charge post-booking service fees for refund handling, which are applicable per booking.
• These fees are only applied if a refund is authorized or a waiver is granted by the provider.
• If the provider denies the refund, we will refund any applicable Eva Wholesale LLC post-booking service fees (but not the original booking fees).

Non-Refundable Situations

• Refunds will not be issued for no-shows, delayed check-ins, or cases caused by uncontrollable circumstances such as force majeure or strikes.
• Bookings may be entirely non-refundable if stated so by the provider at the time of booking.

Policy Modifications

• Eva Wholesale LLC reserves the right to update this Refund Policy at any time without notice.
• By continuing to use our platform, you agree to be bound by the updated policy.