Privacy Policy
At Reserve Car Rental and its affiliated companies (collectively referred to as “Reserve Car Rental,” “we,” “us,” or “our”), we value and respect your trust. In our commitment to transparency, this Privacy Policy explains what information we collect from you in order to provide our services, as well as how we collect, use, and share that information. By providing your Personal Information online or by phone to our staff or affiliates, you consent to the terms and practices described in this Privacy Policy.
1. What Information We Collect
Personally Identifiable Information (PII) or Personal Information What is PII or Personal Information? “PII or Personal Information” is information that identifies you as an individual or relates to an identifiable person, including, for example:
- Name and Date of Birth
- Postal address (es)
- Telephone number
- Email address
- Credit and debit card number and related information
- Social media account ID
- Passport number
- Number assigned by a state or federal transport regulator
- Any other information you provide to make your trip convenient. For instance, information regarding dietary choice, points of departure and destinations.
If you submit any PII or Personal Information relating to other people to us or to our service providers in connection with the Services, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy.
2. How We May Collect Your Personal Information
We and our service providers may collect Personal Information in a variety of ways, including.
Through the Services: We may collect Personal Information through the Services, such as when you make a booking or register for a promotion.
Offline: We may collect Personal Information from you offline, such as when you contact our customer service desk over phone, email or chat.
From Other Sources: We may gather your Personal Information through sources, such as public databases, joint marketing partners, social media platforms (including from people with whom you are friends or otherwise connected), and other third parties, to the extent permitted by applicable law.
How We May Use Personal Information
We may use Personal Information:
(1) To process and accomplish your booking or purchase request, which includes processing your payment, communicate with you regarding your booking or purchase, and provide you with related customer service. We use passport information for the purpose of travel bookings
(2) To respond to your inquiries and fulfill your requests, such as to send you newsletters.
(3) To send administrative information to you, such as information regarding the Services and changes to our terms, conditions, and policies.
(4) To send you marketing communications that we believe may be of interest to you, to the extent permitted by law.
(5) To personalize your experience on the Services by presenting products and offers tailored to you.
(6) To allow you to participate in sweepstakes, contests, and similar promotions and to administer these activities. Some of these activities have additional rules, which may contain additional information about how we use and disclose your Personal Information. We suggest that you read any such rules carefully, as you will be bound by them if you choose to participate
(7) To facilitate social sharing functionality
(8) To allow you to send messages to another person through the Services. By using this functionality, you are telling us that you are entitled to provide us with your friend’s name and email address.
(9) For our business purposes, such as data analysis, audits, fraud monitoring and prevention, developing new products, enhancing, improving, or modifying our Services, identifying usage trends, determining the effectiveness of our promotional campaigns, and operating and expanding our business activities
(10) As we believe to be necessary or appropriate:
- under applicable law, including laws outside your state or country of residence;
- to comply with legal process and to prevent, detect, or suppress abuse, fraud, or criminal activity;
- to respond to requests from public and government authorities and self-regulatory organizations, including public and government authorities and self-regulatory organizations outside your state or country of residence;
- to enforce our terms and conditions;
- to protect our operations, assets, or interests or those of any of our affiliates;
- to protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or others;
How Personal Information May Be Disclosed
In order to process your request and operate as a legally binding entity, we may need to disclose your Personal Information to the following entities.
- Note: Using our Site or Services, you agree and understand that these entities, except our corporate affiliates worldwide, are not under our control and, hence, we don’t control their privacy practices. We request you to review their privacy policies before transferring your Personal Information to such entities.
- Our corporate affiliates: We may share your Personal Information with our corporate affiliates worldwide for the purposes described in this Privacy Policy. Reserve Car Rental holds the accountability for managing the Personal Information thereof.
- Third party travel-related suppliers: The information may be shared with third-party travel-related suppliers such as car rentals so that they may serve you with the products and services that you book or purchase using the Services.
- Other travel-related companies: To complement our Services, we may disclose your information to car rental consolidators or aggregators, other travel agencies providing access to their travel-related inventory via the Services, and travel insurance providers.
- Our business partners: We may disclose your Personal Information with our business partners supporting us in our marketing endeavor. For instance, affiliate marketers that might have redirected you from their websites or platforms to our website.
- Our third party service providers: We may disclose your information to our third party service providers offering services, including but not limited to, website hosting, data analysis, payment processing, order fulfillment, information technology and related infrastructure provision, customer service, email delivery, auditing, and other services. We may also share your information with third-party sponsors or operators of surveys, sweepstakes, contests, and similar promotions.
Special Scenarios in Which We May Disclose your Personal Information
In the event of any acquisition, merger, sale, transfer or other disposition of all or any portion of our business, assets or stock, we may share your Personal Information with the new partner(s).