Cancellation & Refund Policy – ReserveCarRental.com

At ReserveCarRental.com, we act as a car rental booking assistance platform connecting customers with trusted third-party rental providers. This policy outlines how cancellations and refunds are handled based on our role as an intermediary.

1. Nature of Booking
All bookings made through ReserveCarRental.com are fulfilled by independent third-party car rental providers. Cancellation rules, refund eligibility, and charges are primarily governed by the respective provider’s terms and conditions at the time of booking.

2. Cancellation Requests

• Cancellation requests must be made prior to the scheduled pickup time.

• Customers can initiate cancellation through our support team via call or email.

• We will assist in forwarding and coordinating your cancellation request with the respective rental provider.

3. Provider-Based Cancellation Terms

• Each booking is subject to the cancellation and refund policy of the selected rental partner.

• Some bookings may be partially refundable, fully refundable, or non-refundable depending on the provider and rate selected.

• Exact cancellation terms will be communicated at the time of booking confirmation.

4. Service Fee

• Any service or assistance fee charged by ReserveCarRental.com is non-refundable, once the booking has been confirmed and services have been rendered.

• This fee covers consultation, comparison, and booking assistance provided by our team.

5. Refund Processing

• Refunds (if applicable) are processed by the respective rental provider as per their policy.

• ReserveCarRental.com will assist in follow-ups but does not control refund timelines or approvals.

• Processing timelines may vary depending on the provider and payment method used.

6. No-Show & Late Cancellation

• No-shows or cancellations made after the pickup time may result in no refund, subject to the provider’s policy.

• Late cancellations may attract charges as defined by the rental partner.

7. Force Majeure / Uncontrollable Events

• In cases such as weather disruptions, strikes, government restrictions, or other unforeseen events, cancellations and refunds will be subject to the rental provider’s policies.

8. Our Role
ReserveCarRental.com acts solely as a facilitator. While we provide post-booking support and assist in communication, the final decision regarding cancellations, refunds, and charges rests with the third-party rental provider.

9. Policy Updates
ReserveCarRental.com reserves the right to update this policy at any time. Continued use of our services constitutes acceptance of the latest version.

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